Do you have complete control of your customer service experience?
The automotive industry used to make good margins from second hand vehicle and service/spare parts with the margins on new…
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Culture broken, Strategy eaten…What next?
As my research into organisational culture has progressed, I can’t help reflecting on the businesses that I’ve worked in. I…
Is it really true that “Culture eats strategy for breakfast”?
My early experience with organisational culture Early in my career I worked for a few small privately owned businesses. In…
How agile is your supply chain? | McKinsey & Company
Our research shows that ten operating practices are tied to higher service levels and lower inventory costs. A McKinsey Quarterly…
Do you have an exit plan?
Many “Baby Boomers” are either in retirement or thinking about the subject. The considerations for those who own businesses are…
Welcome to our website!
The journey of the development of the Competitive Insights website started late last year from some conversations with friends about…