Do you have complete control of your customer service experience?

The automotive industry used to make good margins from second hand vehicle and service/spare parts with the margins on new vehicles being substantially less. With the changes brought by the internet and other technology, margins on second hand vehicles have dropped significantly, while new vehicles often come with 3-5 years of service included. This leaves spare parts as the major …

Cultural Change That Sticks – HBR

Often when businesses are being realigned to better serve their markets cultural change is required. This is an excellent article on making it work. Start with what’s already working! Source: Cultural Change That Sticks – HBR

Do you have an exit plan?

Many “Baby Boomers” are either in retirement or thinking about the subject. The considerations for those who own businesses are quite different from an employees. The article below explores some of the things that business owners need to think about as they approach retirement. Business owners usually want value for what they have created Assuming you and your business survived …

Welcome to our website!

The journey of the development of the Competitive Insights website started late last year from some conversations with friends about the business and how to take it forward. Progress was assisted by an article on the back page of the Financial Review about some ex Bain & Company associates starting their business and the process they went through to get …